Terms & Conditions

These Terms & Conditions (“Terms”) are an agreement between you and JomSnap App (“JomSnap”, “we”, “us”, or “our”). By creating a host account, joining an event as a guest, viewing a paired TV display, or otherwise using JomSnap in any way, you agree to be bound by these Terms. If you do not agree, please do not use JomSnap.

1. Acceptance of these Terms

Using JomSnap in any capacity — registering as a host, joining an event as a guest, capturing or viewing content, or viewing a paired TV display — means you accept these Terms in full. A guest does not need to create an account to be bound by these Terms; joining an event by entering a display name is sufficient.

2. Definitions

• Host — a registered account holder who creates and owns, or is invited to co-host, one or more Events.
• Co-host — a Host invited by an Event’s owner to share moderation and management access to that Event, short of ownership rights such as deletion.
• Guest — a person who joins an Event using a display name, without creating an account, to capture and view Content.
• Event — a single instance of JomSnap’s photo-booth experience created and configured by a Host.
• Content — any photo, message, or other material submitted by a Guest or Host through JomSnap.
• TV Display — an unauthenticated screen paired to an Event via a pairing code, showing a live, Host-controlled display of approved Content.

3. Description of the service

JomSnap recreates the disposable-camera experience for events. Hosts create Events; Guests capture photos and leave guest-book messages through their phone’s browser, with no app to install; Hosts moderate and reveal Content on their own schedule; and a paired TV Display can show a live slideshow, leaderboard, or guest-book wall for everyone in the room.

4. Host accounts

You must provide accurate registration information and keep it up to date. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. Email-registered accounts must be verified before full use. You must notify us promptly of any unauthorised use of your account via Contact us.

5. Guest participation

Guests do not need to register an account to use JomSnap. Joining an Event requires only a display name. Your identity within an Event is tied to your device, not the name you type — re-joining from the same device, even under a different name, always returns to your same photos and messages, while a different device always starts as a new Guest. Hosts set the rules for their own Event, including shot limits, capture cooldowns, and whether Content is auto-approved or held for review.

6. Acceptable use

You agree not to use JomSnap for any unlawful purpose, to attempt to circumvent or interfere with an Event’s moderation settings, to scrape or systematically extract data from the service, to impersonate another person, or to harass, threaten, or abuse any other user. Our full content standards are set out in our Safety Standards, which form part of these Terms.

7. Content ownership and licence

You keep full ownership and copyright of every photo and message you submit to JomSnap, whether you are a Guest or a Host. Submitting Content to an Event does not transfer, assign, or reduce your copyright in any way — JomSnap and the Event’s Host are never the copyright owner of Guest-submitted Content, only licensees as described below.

Licence to JomSnap

By submitting Content, you grant JomSnap a limited, non-exclusive, royalty-free licence to host, store, process (including moderation and any AI-assisted moderation your Event’s Host has opted into), and display that Content solely to operate the JomSnap service. This licence ends when the Content or the Event is deleted, subject to reasonable backup and legal retention needs.

Licence to the Event’s Host

You also grant the Event’s Host (and any Co-hosts) a limited, non-exclusive, royalty-free licence to view, moderate, display Content within the Event’s gallery and TV Display, and download or export it — and, once exported, to use it for their own personal or Event-related purposes, such as compiling a keepsake album, creating a highlight video, or sharing it on their own social media in connection with the Event. This licence does not permit a Host to sell Content, use it in advertising, or otherwise exploit it commercially without the separate consent of everyone identifiable in it, and it does not transfer copyright to the Host.

If you would like your Content removed, ask your Event’s Host directly, use the self-delete option in My Roll where available, or reach us via Contact us.

8. Moderation and content removal rights

Hosts have full discretion to approve, reject, hide, or permanently delete any Content submitted to their own Event. JomSnap may also remove or restrict Content, suspend an Event, or suspend or terminate a Host or Guest’s access at the platform level, where we reasonably believe this is necessary to comply with law, protect other users, or enforce these Terms or our Safety Standards.

9. Subscription plans and billing

JomSnap offers a Free plan, one-time per-event plans (Small Event, Large Event), and monthly subscription plans (Pro, Business) — see our Pricing page for current entitlements and rates, which JomSnap may change from time to time; a change in price or entitlements only applies to a purchase made after it takes effect. A one-time plan is a single non-recurring charge that grants the stated number of Event(s); a subscription plan is billed monthly in advance and grants access to as many Events as its plan allows for as long as it remains active. You may not buy a one-time plan while a subscription is active — the confirmation step before checkout tells you when a purchase isn’t available for this reason.

Payment gateway

All payments are processed by our payment gateway, Chip (Chip-In Sdn Bhd). When you pay by card, your card number is entered directly on Chip’s own hosted checkout page — it is never entered on or transmitted through jomsnap.com, and JomSnap never sees or stores your full card number. Paying by card is the only way to enable auto-renewal for a subscription plan; other payment methods Chip supports (such as FPX) do not auto-renew, and you must make a fresh payment before the current period ends to keep a subscription plan active.

Auto-renewal, cancellation, and lapsed payment

A subscription plan paid by card renews automatically each month until you turn off auto-renewal from your dashboard, which stops future charges but leaves your current paid-for period untouched — you keep full access until that period ends. Separately, you may cancel a subscription immediately (“Cancel subscription now”) rather than waiting for the period to end; this ends access right away, including to any Event(s) it funds, which lock immediately to new Guest joins, captures, and uploads, and it does not refund any unused portion of the current period. If a renewal payment fails, your subscription enters a grace period before any Event it funds is locked in the same way, pending a successful payment.

Refunds

Payments are non-refundable by default. Except where required by applicable law, an amount already charged — for a one-time plan, a subscription period (including a partial or unused one), or a renewal — is not refunded automatically, whether or not you go on to use the Event(s) or period it paid for, and completing a purchase means you agree to this policy in addition to the rest of these Terms. This does not limit JomSnap’s ability to grant a refund at its sole discretion in a particular case — for example, a billing error — which does not create any entitlement to a refund in any other case. If you believe you were charged in error, contact Support.

Receipts

A PDF receipt is emailed to you for every successful payment and is also available from your dashboard’s Billing page at any time, showing the amount charged, the plan or credit purchased, and a description of the payment method used (such as a masked card number) as provided by Chip.

10. Suspension and termination

A Host may suspend or delete their own Event at any time from their dashboard, which immediately affects Guest and TV Display access to that Event. JomSnap may suspend or terminate a Host’s account or an Event, with or without notice, for violation of these Terms or our Safety Standards, unlawful use, or at the request of a competent authority. Non-payment or a failed subscription renewal results in the affected Event(s) being locked as described in section 9 above, and continued non-payment may lead to further suspension.

11. Intellectual property

The JomSnap name, logo, and the software and design underlying the service are the property of JomSnap and its licensors. Nothing in these Terms grants you any right to use JomSnap’s branding except as necessary to use the service as intended.

12. Disclaimers

JomSnap is provided “as is” and “as available”. While we take reasonable care to protect the Content and data you entrust to us, we do not guarantee uninterrupted or error-free operation of the service, and we do not guarantee against loss of data, though we maintain reasonable technical safeguards.

13. Limitation of liability

To the maximum extent permitted under the laws of Malaysia, JomSnap shall not be liable for any indirect, incidental, special, or consequential loss or damage arising from your use of, or inability to use, the service.

14. Indemnification

You agree to indemnify and hold JomSnap harmless from any claim, loss, or demand arising from your misuse of the service or your violation of these Terms.

15. Governing law and dispute resolution

These Terms are governed by the laws of Malaysia. Any dispute arising from these Terms or your use of JomSnap shall be subject to the exclusive jurisdiction of the courts of Malaysia.

16. Changes to these Terms

We may update these Terms from time to time. Material changes will be notified through the JomSnap site. Your continued use of JomSnap after a change takes effect constitutes acceptance of the updated Terms.

17. Contact

Questions about these Terms can be sent to us via Contact us.